Legal
Refund & Cancellation Policy
Records review begins 24 hours after payment. What you are entitled to, and when.
Last updated: 1 September 2026
Principle
Fertilogy™ services are professional advisory work, and a substantial part of the value is delivered before you and Jane ever speak. Your records are read in full, your history is structured, and your case is prepared. This policy is built around that, and it tells you exactly when that work begins.
When preparation begins
Records review begins 24 hours after payment is received. Until that point no preparatory work has been carried out. This single fact determines what you are entitled to below, and it is stated here, on the checkout page, and in your booking confirmation so that you know it before you commit.
Care navigation work
Where an engagement includes fertility care navigation, the requirement brief and the identification of suitable providers form part of the preparatory work covered by the terms above. Once your brief has been written and your options prepared, that element is treated as delivered. If you subsequently choose a provider outside those options, or choose not to proceed with any of them, the work has still been carried out and no separate refund arises for it.
Naming the type of specialist your case calls for is included in every engagement at no additional charge, and it is not a separately refundable element.
Cancellation and refunds
- Within 24 hours of payment, before records review begins: full refund, less any payment processing charges actually incurred.
- After 24 hours, where records review has begun but the session has not taken place: 75% refund. The 25% retained reflects preparatory work already performed.
- After the session has taken place: no refund, as the service has been delivered in full.
- Failure to attend without notice: treated as a completed session.
Clients in the United Kingdom and the European Union
You have a statutory right to cancel a distance-sold service within 14 days of booking. Because preparation begins 24 hours after payment, by completing your booking you expressly request that work commence during that 14-day period and acknowledge that you will lose the right to a full refund once records review has begun.
Where work has begun but the session has not taken place, you remain entitled to the 75% refund set out above — a more generous position than the proportionate deduction the Regulations permit. Where the service has been fully performed with your prior express consent, no refund is due. Nothing in this policy removes any statutory right you hold that cannot lawfully be excluded.
Rescheduling
- Sessions may be rescheduled once at no charge with at least 48 hours’ notice.
- Rescheduling with less than 48 hours’ notice is accommodated where possible; a second late reschedule may incur a fee.
- Rescheduling does not restart the 24-hour preparation window.
Multi-session programmes
For the Fertilogy IVF Preparation, the Fertilogy Treatment Navigation & Support and Fertilogy Fertility Care Navigation, cancellation after commencement is refunded pro rata for sessions not yet delivered and preparation not yet performed. Programmes may be paused for medical reasons for up to six months on written request.
Cancellation by Fertilogy™
If a session is cancelled by Fertilogy™ and cannot be rescheduled to your satisfaction, you receive a full refund. If, on reviewing your enquiry or records, Fertilogy™ concludes it is not the right service for your situation, any fee paid is refunded in full regardless of the timings above.
Workshops, masterclasses and digital products
Live seats may be cancelled for a full refund up to seven days before the session and are non-refundable thereafter, although a recording is provided where one is made. Digital downloads and recorded materials are non-refundable once accessed.
Making a request
Send refund and cancellation requests to thefertilitytutor@gmail.com with your name and booking date. Requests are answered within five working days, and approved refunds are processed within ten working days to the original payment method.
Contact
Questions about this policy should be sent to thefertilitytutor@gmail.com, marked for the attention of Jane Ogidigo, Fertilogy™, Lagos, Nigeria.